Desk Sales Executive

Attrans Ltd is an international haulier for transporting and forwarding to and from Malta, Europe and North Africa. We provide weekly groupage transport, temperature-controlled transport and refrigerated transport, project and exceptional transport.

Attrans Transport Group is a leading family business that has built a wealth of knowledge, experience, indispensable relationships and reliability since 1976.

We can handle any transport challenge we are presented with thanks to our own agents who have sizeable local networks at their disposal in countries such as UK, France, Benelux, Germany, Austria, Italy, Spain and Tunisia.

Transport pioneer in Malta, Europe and North Africa.

In view of the group’s expansion, a vacancy for a full-time Desk Sales Executive has arisen. The chosen candidate would sell / promote the Company’s products and services.

Responsibilities:

• Understanding customer requirements and presenting appropriate solutions to conclude sales.
• Develop new and maintain existing customer relationships.
• Maintain and develop relationships with existing customers in person and via telephone calls and emails.
• Cold calling with potential customers to prospect for new business.
• Responding to incoming email and phone enquiries.
• Gathering market and customer information.
• Negotiate and liaise with foreign agents on price, costs, delivery and specifications.
• Advice on forthcoming service developments.
• Liaise with agents to check the progress of existing transport orders.
• Gain a clear understanding of customers' businesses and requirements.
• Make accurate, rapid cost calculations and provide customers with quotations.
• Create quotations, and consignments and send booking forms from the freight system to relevant parties.
• Attend team meetings and share best practices with colleagues.
• Seek customers in company target markets through research and direct contact with potential customers.
• Analyse statistics or other data to determine the level of customer service that the organisation is providing.
• Maintain any customer feedback survey and produce an overall analysis to monitor customer satisfaction.
• Support managers and colleagues.

Personal skills:

• Build relationships with clients by providing support, information, and guidance.
• Customer-centric; team-oriented.
• Negotiating and presentation skills.
• Excellent oral and written communication skills, plus a good working knowledge of Microsoft Office Suite are required.
• Very effective organizational skills.
• Requirements for this position:
• A' level standard education.
• Previous experience in clerical work will be considered an asset.
• Good communication in Maltese, English language and preferably even Italian.
• Excellent telephone handling skills.
• Time management, organisational and planning skills.
• Flexible.
• Capable to work under pressure.
• Capable to work part as a team.

Published on 3rd June 2024

Previous experience in sales and logistics knowledge will be considered an asset.